frequently asked questions
Q: WHEN SHOULD I BOOK MY APPOINTMENT? AND HOW?
We think, the sooner the better! If you are looking for a weekend appointment, we often book out on weekends about 2-3 weeks. We will want to know some more information about you, your style, and your wedding too! We will send you a confirmation e-mail with a questionnaire to fill out.
Q: DO YOU CHARGE AN APPOINTMENT FEE?
Absolutely not! We want you to come in with a completely open mind and not feel pressured. However, we do have a cancellation fee of $35 for no shows or cancellations within 48 hours. We do this because we are saving this spot just for you!
Q: WHAT ARE YOUR HOURS?
We are open by appointment only with no set hours. Why do we do this? We are a one on one boutique. So it’s you, your party and one of our fabulous consultants. That’s right! The whole store is just for you!
Q: WHY APPOINTMENTS?
Life is crazy, every one works different hours so we want to make what works for you, work for us! We give you the royal treatment! The whole store to yourselves, beverages and snacks provided! We want you to enjoy yourselves and let us do what we do best!! We think appointments are best so that we can give each bride our undivided attention. We are unable to accommodate walk-ins. We require private appointments to try on wedding gowns, bridesmaids dresses, and accessories. Check out our appointments page to book.
Q: HOW LONG ARE APPOINTMENTS?
Bridal gown appointments are 2 hours long and bridesmaids appointments are 60 minutes. Accessory only appointments (i.e., all jewelry, veils, belts) are 30 minutes. Need more time than that? We will gladly schedule you another appointment if you end up needing more time.
Q: WHAT ARE YOUR PRICES?
Our bridal gown prices start at $1,000 to $3,000. We want our designer’s gowns to be unique, high quality, and of course beautiful!
Q: WHAT SIZES DO THE GOWNS COME IN? WHAT SIZES DO YOU HAVE TO TRY ON?
We carry sample sizes from 6 to 32. We strive to carry sample sizes that will work for most brides, but samples rarely fit perfectly. We have our own tricks and tools to help provide an idea of how the dress will look in your size.
Q: IF I FIND MY DRESS DURING MY APPOINTMENT, DO I GET TO TAKE IT HOME WITH ME?
Here in the store you will be trying on our sample gowns. We will order you a new gown based on your measurements and from there it will take 5-8 months to arrive. We will call you once your gown has arrived and arrange a pick up appointment!
Q: WHAT IF MY WEDDING DATE IS IN LESS THAN 5 MONTHS?
You’re in crunch time! That’s okay! Some of our lines offer a rush option for a fee. And some dresses we can sell off the rack. Don’t sweat, we will accommodate you!
Q: DO I HAVE TO PAY IN FULL? ARE ALL SALES FINAL?
Yes, all sales are final. The moment you put money down on a dress and sign our special order contract- that dress is yours! You can pay in full as well, but you don’t have to. We require a 60% deposit for us to special order your dress, with the remaining balance due before your dress can leave the shop. All dresses must be paid off and picked up within 7 days of their arrival to our shop.
Q: HOW DOES THE SPECIAL ORDERING PROCESS WORK?
All of the dresses in our shop that you will be trying on are samples. Once you have selected a dress, we take your measurements and work with you in choosing the best size to order. We then order your specific dress and have it shipped to our shop. Alterations are to be expected.
Q: DO YOU OFFER IN-HOUSE ALTERATIONS?
Because we are a small boutique, we do not have an in-house seamstress. We do have a list of local seamstresses in our area, so you may use whomever you prefer.
Q: IS THERE PARKING?
Of course, and it’s free! You’ll park along Hennepin Avenue in front of the shop (if there’s spots available) if not, there are parking lots and garages close by. Because we are appointment only, we keep the door locked at all times for privacy. We try to have the door unlocked for you. But sometimes the bride before you is taking a bit longer. Or let’s be honest, sometimes we just forget. So when you arrive for your scheduled appointment and its locked, you’ll just knock and we come running. In order to provide an unparalleled and individualized shopping experience, we cannot accommodate walk-ins.
Q: WHAT SHOULD I BRING WITH ME TO MY APPOINTMENT?
We suggest wearing nude undergarments and a strapless bra or sticky cups. If you feel more comfortable and are planning on wearing shape wear (Spanx etc.) under your dress then feel free to bring them too. We always say less is best. We also ask that you wear light makeup and no perfume or lotion so we can keep our sample dresses looking flawless.
Q: HOW MANY PEOPLE MAY I BRING WITH ME?
If you are planning on bringing lots of people with you, remember…everyone has their own taste and style. Sometimes too many opinions will only confuse you. You may want to only bring 1-2 people with you to select your gown and then you can show others your gown at a later time! If you are bringing a larger group, please know we only have seating for 3-5 people. Some of your guest may have to stand if you have more. Our little shop is designed to offer an intimate shopping experience, so it’s best to bring a small, supportive party. Because our space is limited, we recommend bringing no more than 5 people. Please let us know if you have more than that so we can try to accommodate.
Q: HOW FAR IN ADVANCE SHOULD I ORDER MY GOWN?
Dresses can take up to 5-8 months to produce, since it is being made to order by the designer. When you factor in shipping and alterations, it can be a longer process, so we want you to plan ahead. We suggest deciding on a dress 10-12 months prior to your wedding date, so you have time built in for fittings and accessorizing.
Q: IF A SPECIFIC DRESS ISN’T IN YOUR SHOP, BUT YOU CARRY THE DESIGNER, CAN YOU ORDER INTO THE STORE THAT STYLE I AM LOOKING FOR?
We only carry a curated selection of samples from each of our designers, but we can special order dresses from our designers’ available collections. Just call or email us if you are looking for a specific dress. In select cases, we can request that a dress to be loaned to us for your appointment at a $99 fee to cover shipping+fees from the designer.
Q: I NEED TO CANCEL MY APPOINTMENT…WHAT SHOULD I DO?
We get it, life happens! We kindly request that you cancel at least 48 hours in advance so that we can offer that appointment time to another lovely bride. Then, hopefully we can also find another time that does work for you. We really appreciate when our brides are incredibly respectful of this. For cancellations less than 48 hours of the appointment, rescheduling and no-shows, we will charge a $50 fee. Thank you!
Q: DO YOU EVER HAVE SALES?
We will often have a small selection of sample dresses marked down 30-70% off the retail price, sold ‘as-is’.
Q: WHAT PAYMENTS DO YOU ACCEPT?
Cash, check, or credit card (however there is a 3% credit card fee).